30 days money back guaranteed

Worldwide shipping is now available

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

For us to be able to provide you with the cheapest price, our products are shipped from our factory in China straight to your address. Hence it may take 14-25 days to arrive. 

Click on “My Account” from the top right of the page to create your account. 

Please contact us immediately upon ordering. Once the good has been shipped out, it will not be possible to change the shipping address.

All goods will be delivered by a traceable courier service provider. Once the tracking number has been provided, kindly trace it from Track24.

All credit cards are not processed by our website. To minimize security risks, our website will redirect to PayPal (or our payment gateway system) for you to key in the credit card details. 

Baseus Online does not charge any sales tax. 

Yes, we ship globally. 

Yes, your items will come in one package. 

If you need to swap an item

Returns and Exchanges

Our products are backed by a 30 days money back guaranteed policy. 

Kindly reach out to us through our Contact Us form with your order details and our friendly customer service team will reach out to you.

Kindly reach out to us through our Contact Us form with your order details and our friendly customer service team will reach out to you. 

Baseus Online currently offers email support. Soon will be launching Live Chat support. 

Kindly reach out to us immediately for us to rectify your address. However should the good is shipped, we will not be responsible for the lost of good. 

As long as the good has not been shipped, you will be able to cancel your order. 

Currently we do not allow pre-order of any items. 

Worldwide shipping

No matter where you are

Easy 30 days returns

30 days money back guarantee

Global Premium Brand

Premium product at a fraction of cost

100% Secure Checkout

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